cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
angeljs
Contributor
399 Views
Message 1 of 4

Can't transfer my number to BT

Go to solution

I've ordered new Sims, but the page:

www.bt.com/keepmynumber

just takes me to my account homepage. 

Is there a page I'm missing, or do I have to call someone, because it takes forever to get through to talk to anyone?

0 Ratings
Reply
3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
391 Views
Message 2 of 4

Re: Can't transfer my number to BT

Go to solution

if you get to your account page then scroll down to help then select mobile and then setup and you should see keep my number



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
angeljs
Contributor
389 Views
Message 3 of 4

Re: Can't transfer my number to BT

Go to solution

Hi, yes, I did that and it still didn't work, just took me back to my account homepage. I've just managed to do it by accessing the page via mobile rather than my laptop, though.

Thanks for taking the time to reply.

PaddyB
Moderator
Moderator
379 Views
Message 4 of 4

Re: Can't transfer my number to BT

Go to solution

Hi @angeljs,

Thank you for updating the thread to let us know.

Thanks,

Paddy

0 Ratings
Reply