cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Iangla
Aspiring Contributor
305 Views
Message 1 of 7

Can't unlock mobile within 6 months

Go to solution

Went on holiday to Morocco. Despite having been assured that BT stopped locking handsets it appears mine is network locked. Got a message offering service for £1.50 a mb. Which would make posting this message about a tenner.  So I picked up a new SIM at the airport (10eur,10 GB) and it won't work. Can you please advise how I can unlock my phone  to go on another network.  Preferably promptly. Thanks

0 Ratings
Reply
6 REPLIES 6
Distinguished Sage
Distinguished Sage
295 Views
Message 2 of 7

Re: Can't unlock mobile within 6 months

Go to solution

if your phone is from BT then you can't unlock in first 6 months

https://bt.custhelp.com/app/answers/detail/a_id/49924/~/how-do-i-unlock-my-mobile-phone?s_intcid=con...



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Iangla
Aspiring Contributor
266 Views
Message 3 of 7

Re: Can't unlock mobile within 6 months

Go to solution

Why not though? I’ll be paying for the phone and more over the length of the contract,  and the rates they are charging are highway robbery.  I’d understand if mobile was expensive here, but it’s dirt  cheap.  Like I said I bought 10 gb for less than a tenner on prepay.  This just seems like you are trying to gouge me for money, and makes me infinitely less likely to choose BT for mobile services in the future.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
245 Views
Message 4 of 7

Re: Can't unlock mobile within 6 months

Go to solution

This was part of the T&C which you agreed when you took out the mobile contract and not something that has been added later. Many Mobile providers have a similar clause with varying periods of delay before you can unlock. You can always google and you will probably find someone who will provide an unlock code for a fee. It may work or it may not



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Lloydlister-123
Contributor
211 Views
Message 5 of 7

Re: Can't unlock mobile within 6 months

Go to solution

If u can wait say 48hrs ebay sellers unlock mobiles

0 Ratings
Reply
Iangla
Aspiring Contributor
114 Views
Message 6 of 7

Re: Can't unlock mobile within 6 months

Go to solution

thanks for the thought. I got it sorted. Put the morrocan sim in my ipad and hotspotted for the week. not an elegant solution but it worked.

 

 

0 Ratings
Reply
Gavyork
Aspiring Contributor
30 Views
Message 7 of 7

Re: Can't unlock mobile within 6 months

Go to solution

BT's Policy needs reviewing. The locking for 6 months even applies to phones which have dual SIMs like the Samsung Galaxy S10. If you buy a phone with dual SIMs slots you would expect to be able to use it but no, got caught out abroad wanting to use a local sim card. My first BT mobile and S8 was unlocked, I did not expect the S10 to be locked even more so as it has a dual SIM.

Another example of BT not been aware of customer needs. Having Unlocked phones was a plus point initially.

 

0 Ratings
Reply