Solved! Go to Solution.
Hi @Pennymonster sorry you were unable to cancel the add on your BT Mobile account.
Did you get this sorted? If not then can you check to see if you have any open orders on your MTBT. An open order will stop any changes been made until the order has completed. Post back and let me know.
Hi @Pennymonster Thanks for checking that and posting back. As you have already contacted the Mobile Chat team and not managed to get this actioned we will be happy to help you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
I tried calling today sorry I didn't get to speak with you. Looking at your account I can see that you have managed to get this add on removed.
Sorry for the delay in getting back to you.