There is a delay of about five working days for the mods to deal. They cannot change the default 48 hour message you received
Hi @Kerrie1 I've checked and can't find you in the queue waiting to be picked up. You should have received a reference number when you completed the Form on the contact the Mods link. Can you PM me the Reference number ( do not post on the live site) and I will check further for you.
If you did not receive a reference number then please complete the form which is also available for you on my profile by clicking on my user name and selecting contact the mods.