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Nontechlady
Beginner
822 Views
Message 1 of 4

Cannot connect to BT mail server from Android following factory reset

Hello,

In a moment of madness earlier this evening, I did a factory reset on my MotorolaG 4G.  Following this, everything so far seems fine but I cannot set up my BT email account which was previously working fine.  I have trawled Google for solutions, reset my bt email password on bt.com and then re-tried to connect on my phone but no luck.  As far as I can tell, all my settings are as per the BT website advice.  Whatever I try, I end up with the error "Couldn't Finish Couldn't open connection to server".  It makes no difference whether I use manual or auto set up.  

The incoming settings are as follows:

Username - my xxxx@btinternet.com email

Password - my (newly updated email password which works fine on the bt.com email)

Server - mail.btinternet.com

Port - 993

Security Type - SSL/TLS

IMAP path prefix - optional

 

I have tried both of the pre installed apps on the phone, the one with the yellow envelope and the white envelope with red trim.  Previously I have always used the yellow one, no problems.

 

When I tap next  in the add account screen I just get the error message.

Any help very gratefully received.  I am sorry if this is a repeat of another thread but I have trawled several bt forum threads but no joy so far.

Thank you.

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3 REPLIES 3
Fusionmoth
Aspiring Expert
808 Views
Message 2 of 4

Re: Cannot connect to BT mail server from Android following factory reset

Try the app 'mymail' and select yahoo for the pre installed config. Should work like a charm
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Nontechlady
Beginner
795 Views
Message 3 of 4

Re: Cannot connect to BT mail server from Android following factory reset

Hello,

Thank you for your reply. Somehow it now works using the gmail app, but still no joy with the yellow app which I believe to be the Motorola app which always worked fine before.  Maybe this means that the problem is with the app and not the connection/account?

Many thanks,

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Fusionmoth
Aspiring Expert
773 Views
Message 4 of 4

Re: Cannot connect to BT mail server from Android following factory reset

Yeah I'd say app definitely
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