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JosephH1
Aspiring Contributor
1,182 Views
Message 1 of 5

Cannot find the mobile data settings on iPhone SE

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Hi, I recently chage from O2 and since the move, I seems to have lost the ability to either see or change the mobile data settings. Basically the option is totally gone.

Had to change the data setting when I was in France few months ago when I was still on O2 so I know the option was there. Just don’t want to have potential data roaming issues in the future if I ever want to change the settings.

According to the BT help page, you should be able to see or change the setting,  so could anyone help?

BTW I’ve already done a full reset on the phone but the option is still missing.

 

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Dean007
Recognised Expert
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Message 2 of 5

Re: Cannot find the mobile data settings on iPhone SE

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Hi @JosephH1

The APN settings for BT mobile are hidden by the network on an iPhone. 

You can check the data roaming setting in :

settings - mobile data - mobile data options 

and you can see the carrier version in :

Settings- general - about 

 

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JosephH1
Aspiring Contributor
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Message 3 of 5

Re: Cannot find the mobile data settings on iPhone SE

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Thanks for replying.
I suppose the info here is out of date then: http://bt.custhelp.com/app/answers/detail/a_id/52697/c/7168
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Dean007
Recognised Expert
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Message 4 of 5

Re: Cannot find the mobile data settings on iPhone SE

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@JosephH1

The visibility of the APN settings is network specific. Bt choose to update the APN via the SIM

With iOS 12 the carrier settings is BT-C 33.00

JosephH1
Aspiring Contributor
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Message 5 of 5

Re: Cannot find the mobile data settings on iPhone SE

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Got it, thanks.
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