Thank you for sending in your details. I'm sorry you haven't been able to place your order online. I gave your home and mobile number a quick call, I'm sorry I didn't get speaking to you.
I've tried placing that order myself but unfortunately I get the same error message. I've passed on your details to my colleagues in the BT Mobile team and I've asked them to take a look. I'll give you a call again as soon as I have an update.
I am sorry I could not answer your call. I do not have a home telephone and on the mobile, it looks like the spam filter blocked your call (I did not block it, it got reported many times by other people). I'll unblock it so hopefully I'll be able to pick up your call.