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markeagles4
Contributor
365 Views
Message 1 of 4

Cant upgrade sim only account

Im on a 500mb taffif on my sim only plan and would like to upgrade but when i use the online change my plan it wants me to take out a new 12month sim only plan? no option to upgrade my sim as im going over my limit ill have to ditch the BT sim as it will end up costing too much

 

Regards

Mark

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Cant upgrade sim only account

Hi @markeagles4,

 

I am sorry to hear about the problems you have had in changing your BT Mobile Plan online. If you contact the BT Mobile Chat Team, they'll be able to help.

 

Give them a go and let me know how you got on.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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markeagles4
Contributor
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Message 3 of 4

Re: Cant upgrade sim only account

No they were unable to do an upgrade when ashed the other day , didnt realy get an answer why either, my bill is nearly £50 now so if i cant upgrade plan ill have to use another sim untill december and just ride out the £5 month untill i can cancel

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liggerz87
Aspiring Contributor
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Message 4 of 4

Re: Cant upgrade sim only account

Better to phone and say you want more data
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