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tlw
Aspiring Contributor

on ‎29-08-2023 17h31

1,549 Views
Message 1 of 2

Changing a Sim to a new phone

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Hi

Currently I am awaiting a new phone, not an expensive one but nevertheless, a Samsung. I've also been a customer of BT for the last six or seven years I would think and have a BT Sim only account. My question is: when I get my new smart phone, how do I change the Sim to the new phone? Is it really just a case of swapping the Sim to the new phone or is it a little more involved? I seem to remember there was a little bit of a problem back at the end of 2019 and I was contacted by BT but I can't find the email just at the moment.

So, just what is involved in simply transferring the Sim to a new phone? Any help would be very much appreciated. Many thanks.

Tracey Woodmason

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Brucemeister5
Recognised Expert

‎29-08-2023 17h54 - edited ‎29-08-2023 18h24

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Message 2 of 2

Re: Changing a Sim to a new phone

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Both myself and my O/H have had new phones within the last 18 months or so and have been with BT Mobile SIM only for 3/4 years. I think it really is just a case of swapping the SIM over to the new phone, although on both occasions with us I ordered a replacement SIM which meant that I just had to put that into the new phone without needing to fiddle around removing the SIM from the old phone.

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