Contact from abroad without a phone

[koyre45]

I am trying to contact BT about my faulty BT SIM card from abroad. 

But I am told I have to phone BT. Unfortunately the numbers they provide don't seem to work from my Italian phone.

What happened to the "live chat" function that worked so well?

Is there any way to resolve this issue online, without needing to phone?

[JohnC2]

Hi @koyre45, sorry that you can't contact the Mobile team via Live Chat. Have you tried the number on Contacting BT From Abroad?

Cheers

John

[koyre45]

I was hoping to not have to make an international call from an Italian mobile phone. 

[Les-Gibson]

You could try https://www.bt.com/help/report-and-track-your-bt-problem

[Anonymous]

Do you have Skype? You can call 0800 numbers on it for free. 

[koyre45 · Accepted solution]

Thanks all.

In the end I just made an international call.

It's a shame they've removed the live chat function. It's made communication more expensive and a bit of a headache, but I guess it's saved BT some money. Lucky them!