Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
It would have to be a replacement sim and the old one would be deactivated to stop this, if you think this is happening ring BT and speak with the BT Mobile support team, any replacement would be sent directly to you and then need activating once arrived.