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jamesgreenley10
Beginner
633 Views
Message 1 of 4

Data not working

Hi just looking for some help i get 24Gb a month which i never usually use up and if i do i always get 2 texts off of bt 1 to let me know i have 4GB left and one to say I've used it all up however my data now isn't working and i need my phone for work I've tried resetting my phone loads of times and taking the sim out, i can still make calls and texts my data just isn't working any help is appreciated thanks

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3 REPLIES 3
CJT80
Recognised Expert
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Message 2 of 4

Re: Data not working

@jamesgreenley10 

Have you checked and confirmed on your account you have data?

What phone are you using Android/iPhone - Have you tried resetting the data settings on the phone?

Kind Regards
CJT80
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jamesgreenley10
Beginner
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Message 3 of 4

Re: Data not working

Hi thank for the reply yes i have data left and i'm on iphone how do i reset my data settings? thanks 🙂

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CJT80
Recognised Expert
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Message 4 of 4

Re: Data not working

@jamesgreenley10 

Have a look at: How to change APN settings on an Apple iPhone | BT Help

Kind Regards
CJT80
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