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Newbie
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Message 1 of 3

Delivery of new mobile

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New mobile phone not delivered yesterday! Will it be left with a neighbour on Saturday as have to go to essential work 3 days a week?

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Delivery of new mobile

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@DFSTOREY 

It can only be delivered to the account holder, as proof of ID is needed.

See https://www.bt.com/help/mobile/how-and-when-will-my-bt-mobile-phone-be-delivered--can-i-change-

"Do I need to be home?

Yes, you'll need to sign for it. Our courier, DPD, can't leave it in a safe place or with a neighbour."

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Newbie
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Message 3 of 3

Re: Delivery of new mobile

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Ok, thank you.

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