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surfer9
Aspiring Contributor
928 Views
Message 1 of 8

Do I just switch to another provider to get out of a mobile contract with BT?

Hi. I was with another provider, got talked into joining BT mobile by saleswoman when I signed up for TV and home Broadband...... worst decision ever!

 

Not easy to work out how payments work. My 100GB didn't last long at all, maybe 16 evenings. Internet disappeared on me so had to go to Starbucks to top up..... topped up with a 15GB top up which cost the same or more as my monthly 100GB.... 15GB ran out in no time. Topped up again....didn't seem to work. Stupidly set a spending cap of £100 and then got rinsed for £90 in just 2 days. What is this BT network? It's all set up to rinse your wallet dry and take the internet away from you in an instant with no warning so you have to drive to a local starbucks with wifi to top up again and then get rinsed and repeated.

 

Anyway how do I get out of this before I am even poorer!

 

Do I just get a sim card from another provider and switch the number over? Thanks.

 

 

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Do I just switch to another provider to get out of a mobile contract with BT?

If you are out with the 14 day cancellation period then if you cancel contract by moving to another provider you will be charged cancellation fee for the balance of your contract term which could be expensive



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surfer9
Aspiring Contributor
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Message 3 of 8

Re: Do I just switch to another provider to get out of a mobile contract with BT?

Is there a way to cancel online, I am within the cancellation window.

 

This is ridiculous, BT have had me for £200 in no time whatsoever and they have ridiculous cancellation fees. Do you mean they will just charge me the cost of the whole of the contract term if I cancelled? this makes no sense. What is the point in cancelling?

Do you mean if say you are paying £20 per month contract, you would pay a £20 fee?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Do I just switch to another provider to get out of a mobile contract with BT?

If you are still within first 14 days then you can cancel without cyclotron fees but if outside the 14 days then the cancellation fee is based on your monthly cost and length of contract remaing

You enter a fixed term contract and agreed to the T&C



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surfer9
Aspiring Contributor
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Message 5 of 8

Re: Do I just switch to another provider to get out of a mobile contract with BT?

I have until the 17th (tomorrow) which is 350 minutes away to switch. I have got a new sim card and have actioned the switch to another provider earlier this evening, but the new provider won't be 'switching' me until the 18th.

So I am screwed now? as the actual switch will happen after the 17th and I need to switch earlier than this to avoid having to pay off the contract in full? which is like £240. What is this madness.

If they charge me £240 for cancelling I will put a stop to the TV package and internet package I have arranged for them to set up in the coming days and go with another provider instead instead.

You can say I should know what I am getting into, true.... but this is not how things should work. I didn't even need to change to BT for my mobile. I didn't expect to be put in a situation where they were going to rinse me for money by charging extortionate data fees outside the contract that's in place and then screw me for the full value of the 12 month contract if I cancelled. Other providers don't do things like this.
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surfer9
Aspiring Contributor
893 Views
Message 6 of 8

Made mistake switching from BT to another provider, how do I fix this.

Hi,

 

Got fed up with BT mobile and wanted out before I got anymore ridiculous charges. So I got a PAC Code and used it to switch to another network provider and gave the new provider this code, they have scheduled in to switch my mobile number from BT to them tomorrow (Wednesday)....

 

Now I am thinking this was a bad idea as I have now realised the switch will happen outside of the time limit for cancellation and therefore BT may or will charge me the full amount of my contract....

 

I tried to 'cancel the PAC code' on the BT website, under my account, but it just came up with a message saying it could not cancel it....

 

If the new provider switches the number from BT to them does that mean my contract with BT is cancelled automatically and they will pursue the full contract amount? or could I simply just get another PAC code and switch the number back to BT and carry on with my contract?

Thanks for your help.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Do I just switch to another provider to get out of a mobile contract with BT?

That is whole point of  contract which you and BT agree  any provider with whom you take out a fixed term contract will charge you if you terminate your contract earlier  if you do not pay then BT will take you to court to get payment 

 



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-Richie-
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Message 8 of 8

Re: Do I just switch to another provider to get out of a mobile contract with BT?

You get 30 days cooling off period with a BT mobile sim only plan, It's 14 days if you have a handset plan.

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