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slogger
Contributor
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Message 1 of 2

Don Webster - A shining star of customer service in a mire of mediocrity

I won't go in the details of 6 weeks of hell with BT customer service in trying to transfer mobiles from one account to another and being told it was completely impossible but today I was fortunate enough to be put through to Don Webster (Cardiff or Swansea, I was so amazed I forgot which).

A man who is polite, personable and actually very good at his job. When I told him my problem he said it was simply a case of asset migration, a bit tricky but he would do his best.  When I told him that everryone else at BT had said it was impossible he replied that it was "only impossible if i can't do it".

Ten minutes later the job was done. Thanks Don you really are a star.

 

 

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Moderator
Moderator
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Message 2 of 2

Re: Don Webster - A shining star of customer service in a mire of mediocrity

Hi @slogger,

 

Thank you for taking the time to post. Its always great to see some positive feedback, I've pass on your comments to Don's manager.

 

Cheers

 

PaddyB

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