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Beginner
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Message 1 of 5

Double data for Halo customers

Good afternoon

I receive double data with my BT mobile for being a Halo customer, however my wife’s BT mobile has stopped the double data and has now reverted to single data for some reason. This has happened previously and I phoned for it to be sorted on that occasion (which it was), however it has now happened again and I am mindful that the phone lines to BT are currently busy with more important calls than mine due to the current circumstances of COVID-19, but wondered if anyone could help/advise further on here? 

thanks 

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Recognised Expert
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Message 2 of 5

Re: Double data for Halo customers

Is this on a Family Sim Plan ? if not, it may be worth converting to one, all SIMs in the plan would then get the same allowances

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Beginner
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Message 3 of 5

Re: Double data for Halo customers

No, it’s just two separate sims. How do I change to a family sim? 

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Recognised Expert
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Message 4 of 5

Re: Double data for Halo customers

I rang them on 0800 800 150 and they merged two seperate SIM plans into a Family Sim for me, no change of numbers or anything like that. I believe you can do it online as well but haven't tried it; see https://home.bt.com/tech-gadgets/phones-tablets/family-sim-how-to-invite-bt-mobile-users-to-join-mov...

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Beginner
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Message 5 of 5

Re: Double data for Halo customers

Thank you. I’ll take a look 

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