Due a upgrade but can not

[PavlosUK]

Ok so the my plan section of the website says I'm due a mobile upgrade so I click "upgrade now" and it just takes me to a standard page like I never signed in... Happens every time on mobile , app, and my desktop pc

[DavidM]

Hi @PavlosUK,

Welcome and thanks for posting. Sorry you can't make any changes online. It sounds like an account issue so we'll need to get that looked into. Can you give us a call on 0800 800 150?

Cheers

David

[spec_d]

I get nag emails that my mobile contract will end but  offers sim card only deals.

Going into my account I get the same issue as PavlosUK.

I'll ring 150 then......