EE Voicemail

[Old_Joe]

Hi Guys,

Can someone explain why I am suddenly receiving EE Voicemail alerts when I am  a BT Family Sim customer and have never been an EE customer?

Interestingly none of the other users in my FSim plan are receiving the alerts.

Thanks

OJ

[Lesley_W]

Hi @Old_Joe 

Welcome to our community.

Do these seem to be genuine, as in you actually do have a voicemail that it's alerting you to?

Lesley

[Old_Joe]

Hi Lesley,

Yes genuine VM telling me about an expected delivery time.

Original alert reads "You have a new message - call +44 7953 223571"

That I believe is the EE Voicemail number.

As a BT customer was just wondering if I have already been switched to EE.

If I haven't,  then there is an issue as another post mentions "Spurious Voicemail " and is similar to my issue. In that post the client has been asked to call EE to resolve as they switched from EE to BT.

OJ

[Lesley_W · Accepted solution]

Thanks for confirming that @Old_Joe 

 You wouldn't have been switched without knowing, plus you would have been sent a new SIM. However, BT does use the EE network so I wouldn't be too concerned but I would definitely give our team a call to double check this.

Lesley

[Old_Joe]

Hi Lesley,

Thanks for the quick response.  I'll put a call in to the helpdesk.

I'll be interested to see how EE intend to handle FSim customers.

Thanks

OJ

[Lesley_W]

Good luck @Old_Joe 

Let me know how you get on.

Lesley

[truCido]

+447953223571 is the BT Voicemail number. The alert you're receiving however is as a result of BT Mobile Voicemail moving over to the EE Voicemail system, in October/November and it that sends this type of notification. The way it pops up will differ between different phones.

The EE Voicemail number is +447953222222