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rickety
Aspiring Contributor
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Message 1 of 35

Extending ringing time before voicemail activates

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This is frustrating.

The BT Chat service is poor as they have limited knowledge about their own mobile service, or access to it.

All I want to do is to let the phone ring for more than 6 rings so I have time to take the call before it switches to voicemail.

 

BT keep saying it is the phone maker (in my case Motorola) that can do this but Motorola are categoric it is only the service provider that can.  BT Mobile seems to  have no idea what can be done. The  only other provider I can get a signal from at home is Three. And they say they can adjust the ringing length on request.  I'd like to switch but have to wait 6 months for my contract with BT Mobile  to expire.  So, does anyone know of a solution to keep me going?

 

I have no faith in BT as on my BT Vision box there is no way to extend recording time. An engineer suggested recording the next program so I don't miss the end!   Is BT a technology company or not?

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Distinguished Guru
Distinguished Guru
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Message 2 of 35

Re: Extending ringing time before voicemail activates

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Does this page help?

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rickety
Aspiring Contributor
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Message 3 of 35

Re: Extending ringing time before voicemail activates

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When trying this all I get is: 'Connection problem or invalid MMI code'   - any ideas?

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Distinguished Guru
Distinguished Guru
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Message 4 of 35

Re: Extending ringing time before voicemail activates

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Just remembered another thread which suggests that the adjustment is not available on the new BT Mobile service. I'm asking thr forum moderators to look at this again and they will post here tomorrow, possibly to confirm this or possibly to ask you to contact them.

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rickety
Aspiring Contributor
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Message 5 of 35

Re: Extending ringing time before voicemail activates

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Thanks but if I had known BT Mobile was so 'user unfriendly' both in out of date technology and product knowledge I would have gone to Three in the first place. They seem to know what they are doing. Unfortunately I have to wait 6 months before I can get out. Maybe BT should have taken on the best advisors at Orange/T Mobile when they took over EE ?  Lastly, do BT ever read these threads and do something about it?

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Distinguished Sage
Distinguished Sage
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Message 6 of 35

Re: Extending ringing time before voicemail activates

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On my HTC Desire which is on BT Mobile, I can alter it on the call forwarding menu from 5 to 30 seconds.

 

That would seem to indicate that its a phone option.

 

 

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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Moderator
Moderator
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Message 7 of 35

Re: Extending ringing time before voicemail activates

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Hi guys,

 

Thanks all for posting. I've asked the question and I'm sorry but there is no option to change the number of rings. Caller will go through to voicemail if they don't answer your phone within 20 seconds.

 

http://bt.custhelp.com/app/answers/detail/a_id/52721/c/7168

 

Cheers

 

David

Community ModeratorDavidM
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Distinguished Guru
Distinguished Guru
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Message 8 of 35

Re: Extending ringing time before voicemail activates

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@rickety wrote:

do BT ever read these threads¹ and do something about it²?


¹ Yes, the moderating team regularly reports on particular issues to "the powers that be".

² Erm ... ...?

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rickety
Aspiring Contributor
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Message 9 of 35

Re: Extending ringing time before voicemail activates

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Thanks but 20 seconds I WISH !!!  Mine is less than 10 seconds.

Utterley useless especially if you are hard of hearing  and not that physically mobile.

I miss more calls to voicemail than I manage to answer in time. Come on!! This is supposed to be a high tech company !!  If the other providers can allow this adjustment why can't BT ?  Pathetic or what? I'm taking this further.

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Distinguished Sage
Distinguished Sage
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Message 10 of 35

Re: Extending ringing time before voicemail activates

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Is there no setting on your phone?

Its normally on the call divert options page which allows you to divert your calls either.

 

All calls

When Busy

When unanswered

When out of range.

 

The third option on my phone allows you to select a delay before diverting. The default divert is to the voicemail number.

 

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.