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runandkayak
Beginner
1,075 Views
Message 1 of 7

Faulty iphone (battery)

My daughter has an iPhone 5S whose battery died on her after 17 months.  She was careful when and how she charged it.  Her contact with BT was for 2 years but they don't want to know as Apple only give a 1 year guarantee.  Apple says it is up to BT as it is with them who we have the contract.  Surely under European Law they should provide a mobile phone whose life extends beyond 2 years. 

 

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6 REPLIES 6
StewM
Guru
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Message 2 of 7

Re: Faulty iphone (battery)

Any warranty will cover the phone not the battery.

 

Stew

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runandkayak
Beginner
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Message 3 of 7

Re: Faulty iphone (battery)

So are you are saying if you get a dodgy battery it is just tough luck ? Apple quoted £250 for a new battery - it seems outrageous.

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Dean007
Recognised Expert
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Message 4 of 7

Re: Faulty iphone (battery)

You have been given the incorrect information, a battery replacement for the phone would be £79 and would take 3hours to 3 days to repair depending if a battery was in stock.

 

To get the battery replaced, book a genius store appointment or take to an authorised apple repaoir centre.

 

You quoted EU laws, if you are going to do so then read up about it. As this would explain what options are avalible to you

 

Apple repair prices can be found at. Apple Battery & Screen Repair

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runandkayak
Beginner
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Message 5 of 7

Re: Faulty iphone (battery)

My daughter had gone to a proper Apple store to get her quote.  Perhaps they were just wanting her to buy a new phone!

 

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pottyperson
Distinguished Guru
Distinguished Guru
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Message 6 of 7

Re: Faulty iphone (battery)


@runandkayak wrote:

My daughter had gone to a proper Apple store to get her quote.  Perhaps they were just wanting her to buy a new phone!


Apple conning customers? Never!

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Dean007
Recognised Expert
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Message 7 of 7

Re: Faulty iphone (battery)

Not over the prices of out of warranty repairs. 

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