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Kopus
Aspiring Contributor
455 Views
Message 1 of 22

Free JBL Flip 4

Hi,

      Ordered 4 mobile sims in July which came with £75 reward cards (received) and JBL Flip 4 speakers. As yet I’ve had no info regarding the free speakers. Any help or info on this matter greatly appreciated. 

Paul

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21 REPLIES 21
Distinguished Sage
Distinguished Sage
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Message 2 of 22

Re: Free JBL Flip 4

@Kopus 

For mobile orders, you need to wait 30 days after your SIM cards were activated, and then you should receive an email showing how to claim.

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Moderator
Moderator
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Message 3 of 22

Re: Free JBL Flip 4

Hi @Kopus, you don't need to claim the JBL Flip 4 as its sent out automatically when the cooling-off period has passed, an email will be sent to let you know its dispatched. Can you let me know when your order completed? 

Community ModeratorNeilO
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Kopus
Aspiring Contributor
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Message 4 of 22

Re: Free JBL Flip 4

Thanks for the replies guys. All 4 sims were activated on the 26th of July.

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Kopus
Aspiring Contributor
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Message 5 of 22

Re: Free JBL Flip 4

I was able to claim the £75 reward cards today, so surely the cooling off period is up then? Orders completed on the 24th July, though sims not used until 26th.

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Moderator
Moderator
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Message 6 of 22

Re: Free JBL Flip 4

Hi @Kopus I'd expect that you'll hear back next week, Monday's a bank holiday so give it to Wednesday evening and if you still haven't heard anything post back here and we'll be happy chase this up. 

Community ModeratorNeilO
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Kopus
Aspiring Contributor
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Message 7 of 22

Re: Free JBL Flip 4

Unfortunately still no word Neil0. My reward cards have been dispatched ok so just the speakers to chase up please 👍

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Moderator
Moderator
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Message 8 of 22

Re: Free JBL Flip 4

@Kopus sorry about that, I've replied to your private message with details on how to raise this with the Mod team. 

Community ModeratorNeilO
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Moderator
Moderator
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Message 9 of 22

Re: Free JBL Flip 4

Hi @Kopus  thanks for sending over your details. I've raised these 4 orders with the promotions team and should have an update next week. I'll update you as soon as I hear back from them.

cheers
John

Community ModeratorJohnC
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Lloydlister-123
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Message 10 of 22

Re: Free JBL Flip 4

Good luck with that one .im in the same boat. I think the ombusman need to look in bt false advertising . They are not a great company