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Bradbull
Beginner
741 Views
Message 1 of 6

Free JBL Headphones - Not recieved

Hi, I renewed by BT mobile contract on 03/01/20 & as part of the deal i was meant to receive some free JBL headphones. I've still not received these & haven't heard from BT to  say they've been dispatched. Who should i contact to chase these? Thanks. 

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Free JBL Headphones - Not recieved

@Bradbull 

Welcome to this user forum.

At the end of the 30 day cooling off period, an order is sent to the BT Shop, who will then dispatch your gift within 30 days. You will then receive a tracking email.

I believe there may be a supply shortage.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Bradbull
Beginner
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Message 3 of 6

Re: Free JBL Headphones - Not recieved

Thanks, so the 60 days will be up tomorrow. If i don't receive it by then who should i contact?
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JohnC2
Moderator
Moderator
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Message 4 of 6

Re: Free JBL Headphones - Not recieved

Hi @Bradbull, welcome to the forum and thanks for your posts. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to chase this up for you.

cheers
John

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Bradbull
Beginner
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Message 5 of 6

Re: Free JBL Headphones - Not recieved

HI, thanks for your message however i've not received your PM?

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JohnC2
Moderator
Moderator
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Message 6 of 6

Re: Free JBL Headphones - Not recieved

Hi @Bradbull, sorry about that. I've sent it now.

cheers
John

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