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Free JBL Headphones & Free JBL Speaker still not received since Sept/Dec 2019

Hi   I add two new mobile sims to my account back in Sept and December 2019. I understand I have to wait so long after I have activated them but to date I still haven't had either of the items or the courtesy of any communication.   I called chasing these up in March 2020 (before lockdown) and was advised that 'the Gift Team would sort this out for me'  Unfortunately I'm still waiting?

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