So was informed by moderated in December that my claim was valid and speaker would be sent.
Still waiting, no update since complaint closed.
I'm in the same boat, not yet received the free speaker, I took Broadband, BT Box, BT Sport & the free speaker, I specifically brought the free speaker into the conversation when I took out the new contract over the phone with the BT representative ??
Sorry the speaker didn't arrive. Leave it with me and I'll get back to you soon.
I'm sure we'll be able to look into this for you. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.