Assuming you sent your details to @NeilO , you just need to wait for a reply.
Welcome and thanks for your post!
I'm sorry that you also have not yet received the JBL speaker. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
So was informed by moderated in December that my claim was valid and speaker would be sent.
Still waiting, no update since complaint closed.
Hi @mikki3075, I'm really sorry that your speaker hasn't arrived. I can see @DavidM was helping you with this last month, I've let him know you've posted.