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Message 1 of 11

Free jbl speaker with 20gb sim last month offer

Hi .New to this community so please bear with me . Ordered 2 20gb sims on diffetent days .The offer was mastercards and the JBL speaker free. The only reason i took this offer out as i was going to use both speakers for xmas gifts for my boys.The first 20gb sim offer (speaker arrived) but the last sim card speaker offer i havent heard a dicky bird. PLEASE HELP AS I FEEL SHORT CHANGED.

The other speaker dispatch email came through fast . But the outstanding one has never materilased.

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Message 2 of 11

Re: Free jbl speaker with 20gb sim last month offer

Hi @Lloydlister-123 

Welcome to the Community and thanks for your post!

I'm sorry that you didn't receive the free gift included in the second SIM offer you ordered.  You can send us the details and we'll check what's causing the hold up.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Community ModeratorRobbieMac
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Message 3 of 11

Re: Free jbl speaker with 20gb sim last month offer

Hi @Lloydlister-123  thanks for sending over your details. I have raised this with the promotions team and I'll update you as soon as I hear back from them (they usually take 5 days to get back to us). 

cheers
John

Community ModeratorJohnC
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Message 4 of 11

Re: Free jbl speaker with 20gb sim last month offer

Thankyou. Already been at BT over the phone . And they say the same thing 5 days. BT  have in the past promised me the earth. So wait and see. If i wasant getting the speaker then i wouldnt have looked into the simcard. As i had only taken them out for the free items.

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Message 5 of 11

Re: Free jbl speaker with 20gb sim last month offer

Any news please?

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Message 6 of 11

Re: Free jbl speaker with 20gb sim last month offer

Hi @Lloydlister-123, I can see @JohnC2 has raised this with the gift team and he's set a reminder to follow up with you on Monday to let you know what's happening. 

Community ModeratorNeilO
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Message 7 of 11

Re: Free jbl speaker with 20gb sim last month offer

Thanks

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Message 8 of 11

Re: Free jbl speaker with 20gb sim last month offer

Hi @Lloydlister-123  I called earlier sorry I could not reach you. I've raised this query re the second speaker with the promotions team and I am awaiting a response from them. I am not in the office tomorrow and I will update you on Wednesday. 

Cheers
John

Community ModeratorJohnC
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Message 9 of 11

Re: Free jbl speaker with 20gb sim last month offer

Hi thanks for your reply. Currently away from home atm. But all info would be greatly passed onto myself via this channel.Thankyou Lloyd.

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Message 10 of 11

Re: Free jbl speaker with 20gb sim last month offer

Hi @Lloydlister-123  thanks for your patience with this. The promotions team have got back to me to confirm that the second speaker will be arranged. It will be with you within the next 28 days. Post back and let me know that you received it ok.

cheers
John

Community ModeratorJohnC
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