When I click "Change plan" on my mobile account page I get the following message:
As a security precaution we've stopped your online journey as the landline number in your My BT account is different to your actual number. To update it, please take the following steps:
I have followed the instructions, but they appear to no longer match the website so I cannot complete them. I called BT support, but was told there was nothing they could do.
Has anyone on here had a similar issue or know how to fix it?
Solved! Go to Solution.
Hi @moose56 sorry that you are getting this error message when trying to place an order online. It may be that an old number is stored if you have moved home with this account. We will be happy to ensure all is aligned correctly for you. I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage