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SewardE
Beginner
688 Views
Message 1 of 3

Halo - double data not showing on account

I had a family 25gb sim before upgrading to halo. Told that family sims would get double data, not showing. Do I need to do anything? 

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Andy005
Recognised Expert
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Message 2 of 3

Re: Halo - double data not showing on account

Hi @SewardE 

It sounds like Halo hasn't been applied correctly, I've had a similar experience. You'll need to call BT, removing and reapplying it should sort it.

SewardE
Beginner
647 Views
Message 3 of 3

Re: Halo - double data not showing on account

Thanks.

Trying to contact bt is a nightmare. No online chat available, and phoning not an option. Really frustrated. As broadband is so slow and keeps dropping out, kids have been using their mobile data, 2 nearing 25gb and need this sorting 😡

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