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clever_trevor
Contributor
427 Views
Message 1 of 10

Halo is here

I see now BT Halo is here.

Says if on HALO & have BT Mobile - its 5G (see also 100Gig offer also)

However, is not so clear as mobile still says and for upgrades say 4G 

The also unclear is difference between Extra Speed & Fastest

(/ on my Mobile say 10 Gig Extra Speed then Fastest 90Mbs)

So, question is - if on HALO - are we now auto updated to 5G (/ ie . If I put my SIM in a 5G compatible device & move into 5G coverage area will it work in 5G)

 

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9 REPLIES 9
Colin_London
Recognised Expert
303 Views
Message 2 of 10

Re: Halo is here

From what I understand being a Halo customer is just a prerequisite for a 5G plan. You won’t get an automatic upgrade, you’ll need to apply for it.

As a Halo customer you do get ‘fastest’ 4G speed which is nominally 90Mbps Max but could be faster if your base station has more carriers.

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Colin_London
Recognised Expert
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Message 3 of 10

Re: Halo is here

To confirm what I posted previously the BT 5G webpage is clear:

https://www.bt.com/mobile/5g/

Exclusively for Halo customers

Choose Superfast or Ultrafast broadband with Halo to unlock exclusive access to 5G.

How do I get 5G?

You’ll need to be a Halo broadband customer with a 5G phone plan.

5G on BT: only available to Halo customers.

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clever_trevor
Contributor
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Message 4 of 10

Re: Halo is here

So -  am a Halo customer - but mobile still says 4G & even if I select option to 'change' (/upgrade mobile) - am only offered fasted 4G - so is rather confusing. 

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Andy005
Expert
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Message 5 of 10

Re: Halo is here

If you scroll to the bottom of this page then it looks like you need to call BT for 5G. I would imagine that it's so they can be sure a customer is within a 5G area.

V_Meldrew
Recognised Expert
185 Views
Message 6 of 10

Re: Halo is here

Is your phone 5G capable?

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clever_trevor
Contributor
170 Views
Message 7 of 10

Re: Halo is here

Hi - my phone is not 5G but wanted clarity before upgrading. Being step 1 ensure sim 5G then invest in the phone rather than get a phone & cant get 5G. 

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V_Meldrew
Recognised Expert
156 Views
Message 8 of 10

Re: Halo is here

For what it's worth, my understanding of https://www.bt.com/mobile/5g/

First you should use the coverage checker.

*Post Edited after re-reading website*

If you're a Halo customer and request a 5G SIM for a 5G phone in an area where 5G is not yet available then you will get 4G service in that area and a 5G service if you enter an area where 5G is available

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Andy005
Expert
138 Views
Message 9 of 10

Re: Halo is here

"....5G phone plan." suggests that it's not just a case of asking for a 5G sim to replace an existing sim, but a new plan needs to be taken out, which may turn out to be an additional cost. It's a bit vague however you read it and the best option therefore is to call.

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-Richie-
Expert
108 Views
Message 10 of 10

Re: Halo is here

5G is an optional addon for Halo customers for an extra monthly cost, only Halo customers can currently have 5G.