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ck13
Beginner
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Message 1 of 11

Hi all so over the last few week i cant receive call from vodaphone numbers

so i cant receive calls from vodaphone customer can get text i can call them and text them

tryed diferent phone

call bt tryed all sorted it now in with a team but stil no joy

anyone got any advice???????

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10 REPLIES 10
Moderator
Moderator
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Message 2 of 11

Re: Hi all so over the last few week i cant receive call from vodaphone numbers

Hi @ck13,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you are having problems receiving calls for certain providers.

The best way to get this issue resolved would be by calling out BT Mobile faults team on 0800 800 150 (8am to 10pm 7 days a week).

Please keep us updated on how you get on.

Cheers

Matt

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ck13
Beginner
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Message 3 of 11

Re: Hi all so over the last few week i cant receive call from vodaphone numbers

Thanks for the reply Matt I'm in touch with bt team but still haven't found a solution 

Hence posting on here 

I have found post from other networks having the same issue ie o2 ee to name a few 

But no one has put how this was resolved 

Just after help as this is my business phone and I could be losing customers and I cant really afford that

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Moderator
Moderator
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Message 4 of 11

Re: Hi all so over the last few week i cant receive call from vodaphone numbers

Hi @ck13,

Thanks for getting back to me so quickly.

Sorry to hear that the mobile team have been unable to resolve this issue for you, I will try and chase this up with them for you.

I've sent you a Private Message with details on how you can get in contact with the mod team.

Cheers

Matt

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Distinguished Guru
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Message 5 of 11

Re: Hi all so over the last few week i cant receive call from vodaphone numbers


@ck13wrote:

so i cant receive calls from vodaphone customer can get text i can call them and text them

tryed diferent phone

call bt tryed all sorted it now in with a team but stil no joy

anyone got any advice???????


Is your number new, or ported from a different provider?

By different phone, I assume you mean that you put the sim in a different phone, so there will be no effective different.

This sounds like a mobile operator issue. It might be worth asking the Vodafone person that can't contact you to tell Vodafone that they can't call you.

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ck13
Beginner
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Message 6 of 11

Re: Hi all so over the last few week i cant receive call from vodaphone numbers

Thanks for the help

So to clarify I had the number from o2 first then went to Vodafone I kept the number as it's for business I was with them for 8 years 

Changed to bt for the last 3

Just found this problem u dont know how long it has being going on for 

My customer who has told me of the issue has said 2 weeks but it could have been long 

I do know that they where able to call me last year as he book me for a job then and he hasn't change his networks since 

I swoped sim as was ask to do so by bt have tried all sorts 

Vodafone want deal with me as I'm no longer a customer 

I have ask friend to contact Vodafone on my behalf and am waiting to hear back 

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Distinguished Sage
Distinguished Sage
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Message 7 of 11

Re: Hi all so over the last few week i cant receive call from vodaphone numbers

So  is this a BT Business mobile account that you have?

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ck13
Beginner
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Message 8 of 11

Re: Hi all so over the last few week i cant receive call from vodaphone numbers

Yes 

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Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: Hi all so over the last few week i cant receive call from vodaphone numbers


@ck13 wrote:

Yes 


Then you are posting on the wrong forum, this is the BT Residential Customer Forum.

Try the BT Business forum, and someone there should be able to help.

https://business.forums.bt.com/t5/Mobile-services/bd-p/RemoteWorking

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ck13
Beginner
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Message 10 of 11

Re: Hi all so over the last few week i cant receive call from vodaphone numbers

hi but why would this make a differents

im just asking people for help with this

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