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macj2361
Aspiring Contributor
5,204 Views
Message 1 of 3

How do I leave BT Mobile

I have a BT Mobile number on SIM only. It was a 12 month contract from August 2016 and therefore I am now out of contract.

I want to move away from BT but (unsurprisingly) I can't see any guidance for this on the BT website.

I would be grateful for any advice on how I progress this -

- Do I have to phone BT?

- Do I have to give notice even though I am out of contract?

- Will there be any costs to pay?

Thanks very much for your help!

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Distinguished Sage
Distinguished Sage
5,192 Views
Message 2 of 3

Re: How do I leave BT Mobile

http://www.productsandservices.bt.com/products/lib/pdf/mobileterms.pdf

 

paragraph 14 covers it



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Dean007
Recognised Expert
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Message 3 of 3

Re: How do I leave BT Mobile

The best thing to do is chat with the mobile chat team, they will try and keep you as a customer but they can check your contract details and notice and billing periods

BT Mobile Chat

 

Like buses you got two replies at once...

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