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JonSnow
Beginner
224 Views
Message 1 of 7

How to Order?

Just made Three attempts to order a new Iphone on my existing contact that is up for renewal

!st order nice guy in swansea said ok i can see the deal you want on the web site bbut dont have it here but can order for you

will need £50 upfront charge but will refund it Plus £30 as deal different so paid money comes out of account but no order materialises

Next day phone BT  explain all again they cant see no up front charge offer either but take another £50 of me with a promis to refund so now ive paid £100 out of my bank he then says "sorry its not producing an order leave it with me i will look into it"

So now BT have £100 of my money but ive no Phone So decide to try to order online  find the Deal 3 gig data S8 phone no upfront charge and order it i get order No phone to deliver on monday

go back 30 mins later to find  no order on my account and my order number dosent exist

I have had this level of service for the last five years no end of complaints have been lodged and nothing done been a BT customer for 35 years think its time for a change

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
222 Views
Message 2 of 7

Re: How to Order?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
210 Views
Message 3 of 7

Re: How to Order?

Hi @JonSnow  Welcome to the forum and thanks for posting. I'm sorry that you have been unable to get your order placed and have paid a few deposits. The BT Mobile team should be working in the background to get your order placed and account corrected. I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to chase this for you. 
Check here: https://community.bt.com/t5/notes/privatenotespage 

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
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Message 4 of 7

Re: How to Order?

Hi @JonSnow,

Thanks for taking the time to speak with me today.

To confirm, the BT Mobile team have picked this up for you and they will do everything they can to help. They will also be in touch later today.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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JonSnow
Beginner
109 Views
Message 5 of 7

Re: How to Order?

Now the 19th April thats two weeks after initial order and still no phone keep getting people with no clue of whats been going on calling me telling me they can get order sorted just need to pay again

Ok i know money will return to my account but i still dont get a phone

Now being told its because i am a BT Trialist

Data integrity are on the case see what the next 2 weeks bring

 

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Waster
Beginner
101 Views
Message 6 of 7

Re: How to Order?

BT mobile are a law in themselves. From my BT experience they are the most rude people going, they just pass you onto another person, who claims that they know nothing and finally just cancel the call without informing you. The email help line is just as bad, never give a reply to your questions. BT complaint line must have been based on a Russian model, the complaints door leads to an unknown outside area.
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JonSnow
Beginner
98 Views
Message 7 of 7

Re: How to Order?

Starting to Agree been with them for 35 years maybe time to move my 4 mobiles and house phone

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