How to cancel sim card that i have not used yet

[guppychocolate]

I ordered 4 new sim cards after a BT sales agent called me a couple of days ago. I have been offered a better deal by my excisitng mobile provider. 

My question is: How do i cancel the the 4 sim cards that i have not used yet? I was told i had 30 days to cancel if i changed my mind, which i have.

1. can i cancel them online through my account? (how do i do that if possible?)

2.Do i have to ring BT and if so what number?

thanks in advance.

[-Richie- · Accepted solution]

You will have to call, you can ring 0800 800 150 and speak with the Value or Loyalty team.

Chances are you might have to wait until the 26th, if they were only just ordered the order could still be open, so it can't be cancelled until closed, so long as you do so within 30 days of ordering you won't be charged and if you are you would be automatically refunded as bills are generated in advance.