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Jamesh300
Beginner
157 Views
Message 1 of 3

I have BT Plus but my mobile data has not doubled

I have subscribed to BT Plus but my data has not doubled as it said it would. I have called but got nowhere but i have seen that this community is very good at resolving issues so i thought i would see if i can get this resolved on here

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: I have BT Plus but my mobile data has not doubled

try online chat and see if they can help rather than phone  https://www.bt.com/help/home/mobile/#/



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-Richie-
Expert
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Message 3 of 3

Re: I have BT Plus but my mobile data has not doubled

Is your BT Mobile on the same account as the BT plus package ? if the accounts are separate that will stop the plus benefits being applied, if not then you can ask for the accounts to be merged, as long as the accounts are in the same name, at the same address.

It's the UK based Easy Assist team who handle account merges if required.