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David34
Aspiring Contributor
1,195 Views
Message 1 of 7

I'm out of contract why cant i move to the 12 GB for £14black Friday deal

 
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6 REPLIES 6
-Richie-
Guru
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Message 2 of 7

Re: I'm out of contract why cant i move to the 12 GB for £14black Friday deal

Looking at the deal it's an acquisition offer, meaning it comes as part of a new service, where as you're an existing customer looking for a new deal, new customers get welcome deals, you would of already had yours when you joined.

To get that offer you would need to order it, get a PAC for the original sim, move to another network, then move from that new network back to BT or you could just ring the loyalty team and see what offers they have, you will not get the reward card though.

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David34
Aspiring Contributor
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Message 3 of 7

Re: I'm out of contract why cant i move to the 12 GB for £14black Friday deal

It doesn't say anywhere that i can see that it's only open to new customers
To me that's false advertising

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StewM
Distinguished Guru
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Message 4 of 7

Re: I'm out of contract why cant i move to the 12 GB for £14black Friday deal

 

Click through the offer and see where it takes you.

Stew

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-Richie-
Guru
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Message 5 of 7

Re: I'm out of contract why cant i move to the 12 GB for £14black Friday deal


@David34wrote:
It doesn't say anywhere that i can see that it's only open to new customers
To me that's false advertising


It's not just for new customers, existing customers taking that service for the first time can have it, so if you want a 2nd sim you qualify, you're talking that you want to change an existing service, which isn't what the offer is for.

Have you even tried to see what deals you get ? login to www.bt.com/mybt and manage your package, I bagged myself a 6GB plan for £7 recently (Includes £5 BB discount) but there were other really appealing deals to move up or down to.

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David34
Aspiring Contributor
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Message 6 of 7

Re: I'm out of contract why cant i move to the 12 GB for £14black Friday deal

I've done that you go through till it gives you the option of new SIM or upgrade your SIM when you click on upgrade it gives you a hole new list of SIM options none of which are as good as the black Friday deals
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David34
Aspiring Contributor
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Message 7 of 7

Re: I'm out of contract why cant i move to the 12 GB for £14black Friday deal

But there's no where where it says you can't change an existing contract to it that's my biggest beef they should make it clear on the links that you can't upgrade to the offer
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