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DNR19RE
Beginner
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Message 1 of 5

IPhone 6 voice messages don't show on the message screen with BT mobile. Why?

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Dean007
Recognised Expert
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Message 2 of 5

Re: IPhone 6 voice messages don't show on the message screen with BT mobile. Why?

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Hi @DNR19RE

What exactly are you refering to? Visual Voicemail or voice messages sent via iMessage?

(Visual Voicemail is not currently supprted by BT Mobile)

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DNR19RE
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Message 3 of 5

Re: IPhone 6 voice messages don't show on the message screen with BT mobile. Why?

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Voice messages used to show as a list of contact names or phone numbers it now says Call Voicemail in the middle of the screen. I suspect its an IOS change.

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Zombie
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Message 4 of 5

Re: IPhone 6 voice messages don't show on the message screen with BT mobile. Why?

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Hello @DNR19RE it does sound like your are referring to “visual voicemail” unfortunately at the moment BT mobile does not yet support visual voicemail on iOS devices. You have to call up voicemail to listen to messages, hopefully it will be supported in the future. 

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clever_trevor
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Message 5 of 5

Re: IPhone 6 voice messages don't show on the message screen with BT mobile. Why?

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Hi - I noticed on Vodafone & Three (as only ones checked) - a red dot appears on the phone icon when a voice message is waiting - Dont see this with BT Mobile - is this something can be set?

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