Nokia released the system update for the Nokia 8 Sirocco to Android Pie in January, but it cannot be downloaded by BT and EE customers. As a result, I am stuck not just with Android 8.1 but the December security update (ie three months without security patches).
The known fix is to use a SIM card for a different network, update, and revert to BT mobile where it is said to work perfectly. But I do not have a SIM card for a different network. If Android Pie does indeed work, why the delay in letting us have it? If there is a problem, why are we not told so that we will not be led to upgrade to something which presents problems for BT customers?
Or is it, as many of us suspect, that the verification team are overloaded and have been told to deal only with phones with the largest number of users? In which case, why is the BT shop, for example, selling this as a premium phone? Why not tell customers that they should switch to another network, and BT mobile/EE is only suitable for certain phones?
Yet the latest security update available to users on the BT mobile network is December 2018.
It's also the latest one with the update to Pie just installed on my phone (neither Nokia nor BT Mobile).
The latest Android security update was released on 4 March https://source.android.com/security/bulletin/2019-03-01
There are delays in releasing these for Nokia phones, but the Android Pie update was released in January and has been since updated. The only users unable to access them seem to be UK users on BT Mobile and anyone else using the EE network. It seems that the block is at EE, but I am a BT customer, and BT owns EE. The only way of applying pressure (which seems to be an administrative/staffing matter) is through BT and I take the refusal to respond to be a implicit admission that the complaints are correct.
EE say that they want to test the updates. But since they do work on the BT network (after first from elsewhere) customers would be better served by realsing them anyway. No other network in the UK seems to hold up security and other upgrades in this way.
On your own phone you need to discover whether the manufacturer has released an Android update. They may not have done. Lack of updates is a way of forcing you to buy a new one, but mine is a current phone which BT sales actually offers, and Nokia have updated.
Would seem that you and myself are in the same boat when it comes to trying to get answers regarding not only security updates, but also OS updates for Nokia devices of which we are paying BT for.
The silence from BT is really telling us so much, been asking this very question since November when I seen that the OS update of 8.0 was supposed to be coming out. Only to be met with a stoney silence from this forum.
Just buy any Pay As You Go SIM from Vodafone or download the Android Pie image and update it yourself manually, I have done it 2 hours after I bought the phone 🙂
The fact that the Nokia Android updates can be downloaded from other network providers and used without apparent problems on BT Mobile is precisely the point several of us have been making.
The point is that somewhere within BT/EE, a decision has been made to not provide these upgrades, and the lack of any official information confirms that this is not something that they think they can defend to customers. I cannot think of any reason why I would want to recommend BT Mobile to anyone with an Android One phone. Of course I could just move, but that is just what BT would prefer. So long as customers put pressure on BT and embarrass them, there is a chance of getting the policy reversed.
I for one will not be going out to buy another providers sim card to update my devices I have got in good faith from BT. If I do somthing like this I will charge BT for the cost of the new additional sim card.
Why is it that the end user has to do all of the leg work to get updates that should be provided by the provider in this case BT, if they have dropped support for these devices, they could at least let customers know and give them options on what they can do with their contracts.
1. A chance to terminate the contract and move to another provider without penalty.
2. Offer an alternative device for the term left on the customers contract.
3. Actually give us some sort of update on what is going on.
This is rather than just stick their heads in the sand and think this problem will go away.