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Aspiring Expert
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Message 1 of 19

Is there any way to stop BT sending junk mail?

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BT Mobile keep sending me advertisements and offers through the post.  They go straight in the bin because the BT mobile signal is rubbish where I live.  BT Openreach technicians always complaint about the lack of signal when they come to my house.   It seems such a waste of money and not great for the environment to have all this junk mail that goes straight in the bin.  Is there any way I can stop BT from sending me this stuff?

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Distinguished Sage
Distinguished Sage
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Message 2 of 19

Re: Is there any way to stop BT sending junk mail?

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 19

Re: Is there any way to stop BT sending junk mail?

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Hi @jaybeetoo,

 

I'll be able to remove your details from the marketing list. You can send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Moderator
Moderator
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Message 4 of 19

Re: Is there any way to stop BT sending junk mail?

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Hi @jaybeetoo

 

I've sent off a request to our marketing team to have you home address removed from the mailing lists.

 

This can take a few weeks to fully process and remove the address but should cut out the unwanted mail in the future.

 

Thanks

 

Stuart

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Aspiring Expert
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Message 5 of 19

Re: Is there any way to stop BT sending junk mail?

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Thank you

 

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Beginner
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Message 6 of 19

Re: Is there any way to stop BT sending junk mail?

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I can't seem to find the 'Contact the mods' link in your profile. I would really like to stop the junk mail too.

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Aspiring Expert
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Message 7 of 19

Re: Is there any way to stop BT sending junk mail?

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Don’t get your hopes up - the junk mail stopped for a while but has now started again.  Maybe GDPR will put a stop to it.

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Recognised Expert
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Message 8 of 19

Re: Is there any way to stop BT sending junk mail?

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Hi @Slurms

Because of GDPR all companies have to allow you to stop unwanted mail. For BT go to your account via a web browser sign in. Under your profile you can amend how BT contact you for marketing .. change .. save and that should be it.
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Beginner
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Message 9 of 19

Re: Is there any way to stop BT sending junk mail?

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I did expect this option in my account settings but couldn't find it. I'll have another look, cheers.
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Aspiring Expert
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Message 10 of 19

Re: Is there any way to stop BT sending junk mail?

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I put ‘GDPR’ into the BT help search.  It came up with “Sorry, we're not exactly sure what you mean. Please try a more detailed search and we'll give it another go.”.

You couldn’t make it up. 

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