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Aspiring Contributor
408 Views
Message 1 of 10

JBL Headphones not received

Hello,

I opened by BT mobile account nearly 2 months ago, and never received the promised email about how to claim them.

Please could someone advise?

Thanks

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9 REPLIES 9
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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: JBL Headphones not received

@mrfujisawa 

There is no need to claim. An order is sent to the BT Shop 30 days after your SIM card was activated.

The BT shop will then dispatch your gift within 30 days later. You will then receive an email with a tracking reference.

 

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Aspiring Contributor
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Message 3 of 10

Re: JBL Headphones not received

Thanks for the reply. My sim was activated on 16th of December but I still haven't heard anything.

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: JBL Headphones not received


@mrfujisawa wrote:

Thanks for the reply. My sim was activated on 16th of December but I still haven't heard anything.


Then your order would have been sent to the BT Shop on 16th January.

They can take up to 30 days to send your gift, so if you have not received it by the 16th February, then please post back her, and it can be investigated.

 

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Aspiring Contributor
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Message 5 of 10

Re: JBL Headphones not received

will do. thank you

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Aspiring Contributor
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Message 6 of 10

Re: JBL Headphones not received

Hi. Still no headphones or notification of any sort.

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Moderator
Moderator
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Message 7 of 10

Re: JBL Headphones not received

Hi mrfujisawa, sorry that you have not received an update on your headphones. Would you check and let me know the date that you placed your order?
post back and let me know.

Cheers
John 

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Aspiring Contributor
263 Views
Message 8 of 10

Re: JBL Headphones not received

Hi John, initial order was on 14th December, but then i had the order changed on 17th December in order to get the headphones, this was done over the phone and they assured me it would all go through ok.

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Moderator
Moderator
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Message 9 of 10

Re: JBL Headphones not received

Hi @mrfujisawa, we'll need to take a look at this so I'll send you a Private message so you can get in touch with the mod team.

 

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Aspiring Contributor
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Message 10 of 10

Re: JBL Headphones not received

responded, thanks.

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