I opened a sim only contract on the 28th October 2019 and have been told I'm entitled to the JBL speaker. It is now the 4th December and no emails about this so called speaker that the BT shop 'just sends out' this company is a joke and a scam. I have recieved no voucher codes or anytjing that I've read up about.
Welcome to the Community and thanks for your post!
I'm sorry that you haven't heard any word back about the JBL speaker that you believe was included in the package you ordered. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages