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Sjc-92
Beginner
423 Views
Message 1 of 5

JBL Speaker

Hi

I upgraded my contract at the start of the year, and was given all the options. I chose the current plan I’m on, and asked if this could include the JBL speaker as this was on an online offer I’d seen. After checking with this manager the customer advisor I was speaking to confirmed they could include that in the deal. However, I still haven’t received the speak or heard anything to say why I haven’t. 

Please could you help to suggest what to do, as the speaker was one of the main reasons I stayed with BT.

Many thanks in advance 

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4 REPLIES 4
DavidM
Moderator
Moderator
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Message 2 of 5

Re: JBL Speaker

Hi @Sjc-92 and welcome.

When did you place your order and when were you activated?

Cheers

David

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Sjc-92
Beginner
414 Views
Message 3 of 5

Re: JBL Speaker

Hi David,

 

I can’t remember the exact date, I believe it was in December 

 

thanks

steve

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Sjc-92
Beginner
413 Views
Message 4 of 5

Re: JBL Speaker

Would’ve been activated straight away too
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DavidM
Moderator
Moderator
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Message 5 of 5

Re: JBL Speaker

Thanks for getting back @Sjc-92

I can chase this up for you. I'll drop you a private message so just reply to that with the details and I'll take it from there.

Cheers

David

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