cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
238 Views
Message 11 of 18

Re: JBL sound bar with Sim only contract

Go to solution

Thanks for getting back to me. My order was placed on 26th November 2019.

 

0 Ratings
Reply
Highlighted
Newbie
234 Views
Message 12 of 18

Re: JBL sound bar with Sim only contract

Go to solution
Thanks John, have replied to your message
0 Ratings
Reply
Highlighted
Beginner
233 Views
Message 13 of 18

Re: JBL sound bar with Sim only contract

Go to solution

Neil 

are you a BT employee?

my sim contract was started on 2nd December. Suppose to get freebie after 2nd Jan 2020 . 

received email from BT shop that it’s on the way . Looks like they are sending it from Moon .

 

its a joke !!! 

such a misguiding company ... 

 

0 Ratings
Reply
Highlighted
Moderator
Moderator
225 Views
Message 14 of 18

Re: JBL sound bar with Sim only contract

Go to solution

Hi @Calvinwarner thanks for confirming that and I've sent you a Private Message so you can contact us to chase this up.
@GK351 when did you receive the email from the BT Shop to say it was on it's way?

cheers
John

 

0 Ratings
Reply
Highlighted
Beginner
223 Views
Message 15 of 18

Re: JBL sound bar with Sim only contract

Go to solution
31/12/2019 @ 1pm
0 Ratings
Reply
Moderator
Moderator
210 Views
Message 16 of 18

Re: JBL sound bar with Sim only contract

Go to solution

Thanks for that @GK351. Did the email give you a BT Shop order number? Once dispatched you should have a link in the email to enable you to track delivery. 
Have you spoken with the BT Shop 0800 917 0510? It's open Mon-Fri 9am-5pm.

thanks
John
 

0 Ratings
Reply
Highlighted
Beginner
204 Views
Message 17 of 18

Re: JBL sound bar with Sim only contract

Go to solution

Hello John 

no link or tracking number mentioned in that email . 
It’s really frustrating that we pay & still we need to keep following up with these freebies . It suppose to be BT’s job to make sure if I have received all that has been promised while placing order .

but John thank you for your concern & help . 

0 Ratings
Reply
Highlighted
Moderator
Moderator
198 Views
Message 18 of 18

Re: JBL sound bar with Sim only contract

Go to solution

That doesn't sound right @GK351 something has gone wrong somewhere along the line. I've sent you a Private Message with details on how to contact the Mod team and we will look into this further for you.

cheers
John

0 Ratings
Reply