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Message 1 of 3

JBL speaker free gift

Hi been an existing customers for bt for several years now and back in August was due a mobile upgrade. Saw one of the offers of upgrade you mobile to any 24month plan with atleast 10gb of data and receive a JBL speaker. Spoke to customer service before going for the offer and they said I would receive the free gift after 30 days. This time has now passed and still no speaker. 

How can I go about chasing this up?

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Message 2 of 3

Re: JBL speaker free gift

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Message 3 of 3

Re: JBL speaker free gift

Hi @B4RNEY,

Welcome to our Community.

I am sorry to see that you haven't received your speaker yet.

I have sent you a private message with some info that I need from you. Please reply back to it and we'll do all we can to help you get your gift 😀

Thank you

DanielS

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