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Aspiring Contributor
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Message 1 of 5

JBL speaker

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I ordered a new mobile plan in September 19 which arrived and was activated on the 5th September 19 but am yet to receive an email or any other information on how to claim the jbl speaker that was eligible for this mobile plan

Please advise

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: JBL speaker

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 5

Re: JBL speaker

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Hi @mikki3075, welcome to the community and thanks for posting, I've sent you a private message with details on how to get in touch with the moderation team and we'll be happy to get this looked into.

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Moderator
Moderator
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Message 4 of 5

Re: JBL speaker

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Hi mikki3075,

Thanks for taking my call today. As discussed I was able to locate the offer and the JBL speaker will be with you in the next 30 days. I'm sorry for any inconvenience this might have caused. I'll close things off as discussed but if you have any other problems let me know and I'll be happy to help.

All the best

David

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Aspiring Contributor
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Message 5 of 5

Re: JBL speaker

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good luck with the 30 days and it will be with you...a moderator "assured" me i would have mine but im still waiting and its been nearly 60 days now..... make sure you look up the telecoms ombudsman service....you will probably find your gonna need it if you want anything doing

 

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