cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RogerLyons
Aspiring Contributor
2,202 Views
Message 1 of 7

Loading Aps to a Nokia Lumia 635

Go to solution

I have been trying to load the MyBT Mobile App and the latest Met Office App.

I am invited to get it from Google Play. I have a log on which is fine.

When I hit  the Green 'Install' button my phone thinks for a bit then gives a message 'You have no devices'

 

The operating system on the phone is 8.1.

I did see in the Mobile help pages something about 'if your phone does not have an adequate operating system you will not be able to see the app.  Is this something I need to address?

 

Thanks

0 Ratings
Reply
6 REPLIES 6
Dean007
Recognised Expert
2,188 Views
Message 2 of 7

Re: Loading Aps to a Nokia Lumia 635

Go to solution

Hi

 

Looking it up on google it seems a common issue, apparently its about google play linking the device to your account. 

 

I have just had a quick look and you can find solutions on google including a few you tube clips.

 

 

0 Ratings
Reply
RogerLyons
Aspiring Contributor
2,176 Views
Message 3 of 7

Re: Loading Aps to a Nokia Lumia 635

Go to solution

Thanks Dean.

I have found a likely script and tried it out but Google says 'Oops, hit a problem try later' which I will do.

0 Ratings
Reply
RogerLyons
Aspiring Contributor
1,949 Views
Message 4 of 7

Re: Loading Aps to a Nokia Lumia 635

Go to solution

Hi Dean.

The saga continues.

I eventually got onto the Google forum. A lady on that told me that Google Play has Apps for Android phones but NOT Windows phones which mine is. I contacted the Met Office about their weather app and low and behold they have discontinued support on their Windows App. Can the same possibly be true for the MyBT App which I still cannot load.

0 Ratings
Reply
NeilO
Moderator
Moderator
1,942 Views
Message 5 of 7

Re: Loading Aps to a Nokia Lumia 635

Go to solution

@RogerLyons The My BT app requires an Apple or Android smartphone or tablet with the following minimum operating system. 

 

iPhone 4s or iPad2 and above on iOS 8.1 or later

Android smartphone or tablet on Android 4.4.3 or later

0 Ratings
Reply
Dean007
Recognised Expert
1,928 Views
Message 6 of 7

Re: Loading Aps to a Nokia Lumia 635

Go to solution
I think it’s time to treat yourself to a new phone 😀
0 Ratings
Reply
RogerLyons
Aspiring Contributor
1,901 Views
Message 7 of 7

Re: Loading Aps to a Nokia Lumia 635

Go to solution

Thanks to Niel and Dean.

Tried to 'Accept as Solution' but that took me to a help page.

Obviously still 'Aspiring'

 

Best Wishes

0 Ratings
Reply