cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
466 Views
Message 1 of 4

Manage Add Ons on Mobile

Hello BT and the esteem community,

I have an issue with Manage Mobile Add Ons through the web site and BT Mobile app.

I am going to My BT, then I click Mobile, then I click Manage Add Ons.

Then I get a page saying "This page isn't working".

Is there a way to solve this issue? Has anyone faced this issue before?

I raised this issue with BT Support. They said it will take 5 days. 9 months already passed. I keep calling BT and each time they tell me to wait another 5 days. I sent many emails and BT seems to ignore my emails.

Thanks,

0 Ratings
Reply
3 REPLIES 3
Highlighted
Distinguished Sage
Distinguished Sage
451 Views
Message 2 of 4

Re: Manage Add Ons on Mobile

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Highlighted
Moderator
Moderator
436 Views
Message 3 of 4

Re: Manage Add Ons on Mobile

Hi @shayvcr and welcome.

Sorry you're having problems managing you mobile online. I'm assuming you've tried different browsers etc? I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

0 Ratings
Reply
Highlighted
Aspiring Contributor
399 Views
Message 4 of 4

Re: Manage Add Ons on Mobile

Hi @shayvcr 

can’t believe Bt haven’t been replying to your emails I hope they at least ask questions to try help with this.

i read ur post and felt I’ve had issues like this which turned out to be my browser causing problems but if u have had this issue for 9 months I’m guessing you have tried another browser etc?

anyways I hope you can finally get sorted 😀

 

0 Ratings
Reply