Merge two SIMs from separate accounts in one account on a Family SIMs plan
I've two SIM plans on two separate accounts. We'd like to merge the two accounts and then move the two SIMs into a Family SIMs plan. I have tried to move my current SIM in a Family Plan to then invite the other one, but the options online do not seem to cover this approach, as when I try to move my SIM to Family SIM I get a message saying: "sorry, there's no plan available etc etc" . Anyone knows how to proceed? Thanks a lot!
Re: Merge two SIMs from separate accounts in one account on a Family SIMs plan
Hi @nidmisc welcome to the community and thanks for posting, I'm afraid it's not possible to merge BT Mobile accounts but customer services can transfer the sims between accounts. If you get in touch with the BT Mobile team on 0800 800 150 they'll be able to help.