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Moderator
Moderator
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Message 21 of 26

Re: Merge two accounts

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Hi @indrapun I can see that my colleague in the BT Mobile team has now got the BT Plus benefits added to the mobiles it was missing on. 

The error they fixed may have resolved this also so would you please login to your online account and see if you are now able to manage all your mobiles online and post back to let me know as the fault is still open.  

Cheers
John

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indrapun
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Message 22 of 26

Re: Merge two accounts

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Hi @JohnC2,

I can only see the double data changes looking into USAGE details on both app and website. Mobile account management still exists.

Regards

 

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indrapun
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Message 23 of 26

Re: Merge two accounts

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Hi @JohnC2,

I can now see other two remaining mobile that wasn't showing up in the "Package". All looks good now.

Regards

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Moderator
Moderator
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Message 24 of 26

Re: Merge two accounts

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Thanks @indrapun.

@JohnC2 is back in the office tomorrow. I'll let him know that you were in touch.

Thanks

DanielS

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Moderator
Moderator
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Message 25 of 26

Re: Merge two accounts

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Hi @indrapun Thanks for the update and your patience whilst I got these issues resolved for you.

Is there any other issue you need my help with? If not then I will close the case. Post back and let me know.

Cheers
John

 

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indrapun
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Message 26 of 26

Re: Merge two accounts

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Hi @JohnC2
Thanks for all your help. All the issues are sorted.
Regards
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