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Message 1 of 3

Merged accounts

HI, I spoke with one of the guys on the phone last week about merging my existing Broadband account with my new mobile account.
I was just wondering how this was getting on as was told this could take up to 24 hours but on logging into myBT app I can't see mobile under my packages.

Thanks

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Message 2 of 3

Re: Merged accounts

Hi @martinmuir10,

Welcome to the Community and thanks for your post!

Sorry you haven't heard any word back about your request to merge both your accounts.  Your best bet would be to give us a call on 0800 800 150.  We are a small specialised team and there would be a few days before we would get round to picking up your case as we deal with cases strictly in turn as we receive them.  You could find out what is happening with the merge today by giving us a call.

Keep us posted with how you get on with this.

Cheers,

Robbie

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Message 3 of 3

Re: Merged accounts

Thank you, I will try and call today, in the office today so will struggle to get time to call which is why I posted on here, will see if I can sneak 10 mins to call.

Thanks