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phil101
Beginner
668 Views
Message 1 of 2

Missing Order??

Thursday 5th July ordered this 6GB sim card for £2 a month.  Screenshot is the order confirmation.  However, 5 days later the product havent been delivered. A BT representative on Online Chat advised that there is no record of this order?  (Which is scary as you can clearly see BT's secured url).  They then got a call centre operator to call me about it - the call centre operator was extremely confused but then the line suddenly cut out.  Thanks for that!  What happens now BT???

 

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Dean007
Recognised Expert
659 Views
Message 2 of 2

Re: Missing Order??

Hi @phil101

Sounds like a gremlin in the system... Best thing to do is contact the Online Mobile Chat Team, give them the previous order number let them track it, and raise a fault if needed. The online chat team are the best people to have a chat with,  if they confirm that the SIM was never ordered then it maybe easier to just place a new order... Let us know what they say, and if you manage to get a SIM ordered.

BT Mobile Online Chat

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